Service level agreement (SLA) is a powerful tool to formalize the negotiation and agreement between the service provider and service seeker with the scope of service quality characteristics, compensations and tariffs. The service quality description is the main part of a SLA which can be characterized by the use of suitable and feasible quality of service (QoS) parameters. Determining suitable ...

Nowadays relations between service providers and customers are set in the service level agreement templates. SLA sometimes is called as service level warranty helps to reach to a common vision about the service, quality of service warranty, priorities, responsibilities and etc in which parties agrees on it. The most important topic in service level agreement is survey management and violation d...

With Grid computing adopting Service Oriented Architecture (SOA), resources are represented by services with standardized interfaces and the management of resources converges to the more general management of services (i.e. the Service Level Management). The key to Service Level Management is the management of Service Level Agreement (SLA), a formal contract between the provider and consumer of...

Service Level Agreement (SLA) is a formal negotiated agreement between a service provider and a customer. The service level management (SLM) is the integrated management of all functionalities in the SLA life cycle. When a customer orders a service from a service provider, an SLA is negotiated and then a contract is made. In the SLA contract, QoS parameters that specify the quality level of ser...

Different sectors are being revolutionized by distributed ledger technology. According to the 2022 market valuation, Hyperledger is now second-largest blockchain platform for smart contracts. The creation of numerous apps may be sped up and simplified with contracts, but there certain draw- backs as well. For instance, vulnerability contracts created intentionally weaken candor, employed conduc...

Management and establishment of Service Level agreement (SLA) in cloud totally depends upon the various parameters which helps in establishment of SLA between the service providers and users. These parameters are the deciding factors for provisioning of services and in formation of SLA metrics. In this paper, we have analyzed probable parameters that can form or act as a SLA for entire cloud sy...

To provide high-level quality of network service and prevent contract dissension, a Service Level Agreement (SLA) is an essential key factor in telecommunication industry. While most network service providers normally offer an SLA communicating with legacy monitoring or reporting systems, it is needed to suggest new architecture of an SLA system for accommodating legacy network management syste...

This paper proposes a framework for session-level SLA (Service Level Agreement) and network-level SLA management to provide QoS-oriented application services over DiffServ/MPLS networks. DiffServ and MPLS technologies enhance the capability of QoS guarantee on IP network, and application service provider can provide QoS-oriented application services to their customers based on the transport net...